飞书aily: Lark's Universal AI Agent Platform for Businesses 219

Feishu AIly is a general-purpose intelligent agent platform built by Feishu for enterprises. It handles AI skill orchestration and knowledge data, and also supports tuning and continuous operation. It helps enterprises quickly build professional intelligent applications. When using it, you basically don't need to configure anything — you can use it directly as a work assistant.

The positioning of Feishu aily is very clear: it serves as the "exclusive intelligent companion" for enterprise employees. It stays in Feishu contacts in the form of an Agent, like an official AI colleague, and can be reached anytime in daily work. It has memory, can proactively push things forward, and can continuously learn new things.

Features of Feishu aily

aily Work Assistant (Out-of-the-Box)

• Supports pulling knowledge from many sources, including Feishu cloud documents, chat records, Minutes, images, PDFs, Excel, databases, and public information from the web.

• Multimodal capabilities include planning, thinking, and reasoning; it can understand and generate various types of content, perform analysis, make summaries, and write code.

• Calls business system APIs through the MCP protocol, which is equivalent to adding "hands and feet" to the agent so it can directly operate the system.

• Results can be generated in various forms, such as analysis reports, product prototype images, data charts, interactive pages, mind maps, and cloud documents.

Custom Agents

• Define your own persona and prompts.

• Create a knowledge space and bring in both structured and unstructured content.

• Connect tools and APIs to handle more complex tasks.

• Set up the work plan clearly, defining behavior paths and boundaries.

Workflow Applications

• Suitable for needs with long processes, complex logic, and strict node management, such as AI approval and AI quality inspection.

• Multi-step judgment and conditional execution.

• Pulls data from multiple systems together and makes responses.

• Provides relatively strict control over processes.

• Can be triggered on a schedule, or via Webhook or Feishu messages.

Knowledge Space

• Can connect to different knowledge sources such as Feishu knowledge bases, multi-dimensional tables, and service desks.

• The knowledge scope and response strategy can be adjusted on your own.

• Combined with large language models, it performs slicing, extraction, and reasoning on content.

Application Scenarios of Feishu aily

• Intelligent customer service: relies on a knowledge base of millions of words to answer questions, saving a lot of manpower; commonly used in retail and e-commerce.

• Product and R&D: helps with knowledge accumulation, analyzes product feedback, and manages requirements; NIO and Feishu itself are both using it.

• Sales stores: AI Q&A, product training, and quality inspection for stores; Bull, Haidilao, Mei Yijia, and Bestseller Fashion all have cases.

• Manufacturing: AI safety checks and environmental inspections in factories; the case of Gaoneng Environment reduced manpower by over 80%.

• Administration: intelligent service desks for HR and IT; ByteDance, Desay SV, and Yadea have all deployed them.

A typical usage example is Gaoneng Environment, which uses the aily agent combined with multi-dimensional tables for real-time image-recognition inspections. Anomalies can be automatically identified, warnings are pushed directly, and issues can be tracked to the end. Manpower was reduced by 80% compared to before, and 100% of the electronic evidence for violations can be retained.

How to Use Feishu aily

Employees Use the aily Work Assistant Directly

1. Find "aily Work Assistant" in the Feishu contacts, or the customized version of your company.

2. Just talk to it directly. You can:

• Send files, such as PDFs, Excel, or images, and let it analyze them.

• Have it search the web for the latest information.

• Use MCP tools, such as generating pages, drawing, or creating Feishu Minutes.

Administrators or Developers Build Their Own Agents

The steps are:

1. First, define the persona, write the prompts, and clarify the role, instructions, context, and limitations.

2. Connect the knowledge space, choosing Feishu documents, knowledge bases, or local files.

3. In "Tools/MCP Services", select the capabilities you want to use, such as cloud documents, multi-dimensional tables, or third-party business systems.

4. If the process is complex, draw the workflow in the graphical interface.

5. Publish it to Feishu bots, service desks, web pages, or your company's own systems.

Integration with Enterprise Systems

• Describe the functions of external systems as a unified interface using MCP.

• This way, the agent can query self-developed CRMs, fill in forms, add records to multi-dimensional tables, and more.

Frequently Asked Questions

How is Feishu aily different from other AI assistants like Doubao?

• Knowledge integration is smoother; all content across Feishu can be used directly, along with its original permissions.

• No need to switch back and forth between apps during use; it stays in Feishu contacts and various entry points.

• Deeper integration with business: MCP can directly call systems, rather than just acting as a smart search.

Can't call business systems? Most likely MCP is not configured properly, or API permissions haven't been enabled.

Inaccurate knowledge queries? You can modify the document structure in the knowledge space, and adjust the slicing and Q&A rules.If you want to use scheduled or Webhook triggers, you need to use "Workflow Applications" — relying on conversation mode alone won't work.