Tencent Lexiang: AI-Powered Enterprise Knowledge Base by Tencent 205

Tencent Lexin Knowledge Base is an enterprise knowledge management tool launched by Tencent, primarily designed to help enterprises build their own knowledge bases for organizing and using internal knowledge.

Tencent Lexin Knowledge Base originally came from Tencent's internal knowledge community and began offering services to external users in 2017. Recently, it launched an enterprise AI knowledge base feature, which combines the DeepSeek and Hunyuan large models, and integrates the enterprise's own knowledge base, enabling employees to obtain more accurate results when searching for materials and asking questions. After upgrading to version 2.0 in 2025, it added an out-of-the-box knowledge base feature, optimizing knowledge organization, updates, permission management, and AI Q&A.

Specific Features

• Knowledge Accumulation: Supports multi-level categorization, and allows uploading rich-text and Markdown files on the platform, as well as local documents in formats such as PDF, PPT, Word, Excel, CSV, and TXT, along with mainstream audio and video files. It supports online collaborative document editing and version history viewing, and offers a smart spreadsheet feature that allows custom data types. The system can integrate files in various formats to help enterprises build well-structured knowledge bases.

• Knowledge Updates: Records knowledge update times and ensures accuracy and timeliness through regular checks, manual reviews, and automatic updating of referenced content.

• Permission Management: Permissions for viewing, editing, and downloading can be set based on the company's organizational structure, inheriting superior permissions or granting individual members special permissions.

• AI Q&A: Combines knowledge organization with AI reasoning to optimize the traditional retrieval-augmented generation approach, enabling more accurate understanding of questions, retrieval of relevant knowledge, and generation of answers. Enterprises can choose to place the Q&A feature in the interface sidebar or integrate it into specific businesses through APIs.

• Data Insights: Analyzes knowledge usage through a knowledge management dashboard, such as which content is viewed most frequently and usage trends, helping managers understand the value of knowledge.

• MCP Plugin: Supports integration with mainstream agent development platforms, such as the Tencent Cloud Agent Platform. Once configured, agents can directly use the permission system of the Lexin Knowledge Base, specify the knowledge base scope, and adjust retrieval parameters.

• Other Features: Includes knowledge integration, cross-organization sharing, and more.

Product Advantages

• Based on Tencent's internal experience, it provides ready-made solutions, eliminating the need for enterprises to invest significant resources in building their own knowledge bases.

• Features cover the entire knowledge management workflow, with corresponding tools from organization to application.

• Combines AI technology to improve retrieval and Q&A efficiency.

• Comes with comprehensive permission and data security mechanisms.

Use Cases

• Enterprise Training: Streamlines the entire training process, making training easier, stimulating learner interest, and improving training efficiency.

• Knowledge Management: Provides a timely and efficient agile innovation knowledge community, allowing knowledge to flow and spread throughout the company through groups.

• Culture Building: Promotes corporate culture within the community, implementing enterprise value across all employees through various applications, helping enhance corporate cohesion and strengthen employees' sense of belonging.

Industry Applications

• Financial Industry: AIA Insurance and the Guangdong Provincial Branch of the Agricultural Bank of China use it to manage financial business knowledge and train employees.

• Retail Industry: Dulux uses it to manage product knowledge and train sales teams.

• Manufacturing Industry: BYD uses it to achieve cross-organizational knowledge sharing; China Wuhuan uses it to build an enterprise knowledge base and improve retrieval efficiency.

• Education Industry: Peking University and Tsinghua University likely use it to manage teaching materials and academic exchanges.

• Other Industries: Enterprises and institutions including Jiangxiaobai, Tongcheng Travel, Hanhui Pharmaceutical, Changsheng Life Insurance, Fenxi Xiaoke, EC, Yunkang Group, Chelifu International Education Group, Hunan Kuangzhen Law Firm, Chow Tai Fook, Meiyijia, Nepstar, Sinolink Securities, Li-Ning, Xiamen Tobacco Company, Hotwind, Mianyang Education and Sports Bureau, Shanxi University, Mingyuan Cloud, Linklogis, and CITIC Press Innovation Academy are also using it, covering knowledge management, training, and collaboration scenarios.

Activation and Usage

• Through the Tencent Lexin WeChat official account, click "About Lexin" and then click "Free Activation".

• Log in to WeCom, add a third-party app through the workplace, find "Tencent Lexin", and click "Add".