WhaleTalk AI: AI-Powered Intelligent Customer Service System 79

JingYu Smart Customer Service is an intelligent customer service system based on AI technology, representing a new generation of intelligent human-machine dialogue platform. It offers unlimited knowledge base and unlimited customer service robots. Powered by AIGC technology, JingYu Smart Customer Service delivers 24/7 uninterrupted service without time or location restrictions, ensuring users receive timely responses at any time, thereby enhancing service availability and convenience.

Additionally, by analyzing users' interaction history, consumption behavior, and preferences, AIGC technology helps provide scaled and personalized product recommendations and service suggestions, improving user experience and satisfaction.

JingYu Smart Customer Service Features:

• Model-Based Intelligent Dialogue: Vectorization + multiple large model Q&A systems simplify the integration process, helping enterprises upgrade intelligent services and accelerate the construction of personalized large model applications.

• Document-Based Connection as Dialogue: After importing documents (PDF, doc/docx, or TXT) into the system, the robot forms business knowledge based on those documents; after entering relevant webpage links, the system crawls webpage content and hyperlinks under the same domain, giving the robot the ability to quickly acquire website knowledge; supports multi-turn interactive Q&A based on enterprise-defined multi-turn dialogue flows.

• Detailed Dialogue Statistics: Through dialogue statistics, enterprises can identify common questions and user pain points, enabling faster problem resolution and improved user experience; by analyzing potential risks in conversations, enterprises can take proactive measures to avoid possible negative impacts; dialogue statistics help enterprises build and maintain customer relationships by analyzing customer interaction history and providing more attentive service.

• Multi-Channel Deployment Capabilities: Supports sub-pages, management capabilities, dialogue, data, and other multi-dimensional open capabilities. Enterprises can flexibly integrate on demand, seamlessly connecting with enterprise business systems to fully meet the differentiated reception needs of different channels and businesses; embedded customer service systems via floating buttons or area integration can boost user engagement and encourage interaction with the enterprise.

JingYu Smart Customer Service Main Advantages:

• 24/7 Service: JingYu Smart Customer Service provides 7*24-hour uninterrupted service, supports multi-turn dialogue and document/webpage knowledge connections, optimizing customer service experience.

• Multi-Channel Integration: JingYu Smart Customer Service can quickly integrate with human customer service systems, achieving seamless connection between intelligent service and human service, ensuring service experience and quality.

• Industry Applications: JingYu Smart Customer Service is widely applied in retail, finance, and government affairs industries, providing intelligent Q&A for scenarios such as pre-sales consultation, business inquiries, and policy consultation.

• Intelligent Q&A Robot: Automatically acquires document and webpage knowledge, supports human-like multi-level Q&A, enhancing personalized service.

• Data Analysis: Through dialogue data statistics and analysis, improves user satisfaction and helps enterprises save labor costs.

JingYu Smart Customer Service Pricing and Plans:

JingYu Smart Customer Service offers different plan options, including a 59 yuan/month intelligent customer service robot with unlimited quantity and scenarios, as well as 109 yuan for permanent access to 2 million super long JingYu coins. Basic features are free, but enhanced features require a subscription.

JingYu Smart Customer Service simplifies the integration process through vectorization and multiple large model Q&A systems, enabling enterprises to easily incorporate this intelligent service into their existing business workflows and promote service intelligence upgrades.