Duoke: AI Customer Service for Global E-Commerce 100

Duoke is a global e-commerce AI customer service system, with the product core mission of "turning every buyer message reply into order conversion." It is an official partner platform of Shopee, Lazada, TikTok, and Tokopedia; it supports centralized management of multiple platforms and multiple stores, and adopts intelligent AI integration, multilingual customer service reception, and 7x24-hour online reply; customer service data visualization saves manual statistics on customer service performance; it maximizes store management capabilities, saves manpower, and helps sellers achieve more refined and efficient store management.

Compared with traditional customer service software whose functions are limited to reception, Duoke integrates the latest AI technology and sets up corresponding strategies for the entire service chain from buyer entry, ordering, receiving, and review, more effectively promoting order conversion and helping stores steadily increase revenue.

Why choose Duoke?

• Save labor costs: Multi-platform message aggregation, 1 person managing 200 stores simultaneously; AI technology empowerment, automatic reply/translation/tags, etc., to minimize costs

• Promote order conversion: Smart order and payment reminders, effective reach across all scenarios, accurately capturing every piece of traffic, driving conversion at every order stage

• Improve service efficiency: AI customer service, second-level response, handling large volumes of simple repetitive work, efficient and intelligent human-machine collaboration, significantly improving service efficiency.

Duoke Features:

Unified reception across multiple platforms, one-stop customer service management is more efficient

• Full coverage of mainstream Southeast Asian e-commerce platforms, covering all sites of TikTok, Shopee, Lazada, and Tokopedia

• Breaking down cross-language communication barriers, one-click translation of 130+ languages, accurate replies, smoother cross-language communication

• Multi-terminal intelligent tools improve human efficiency at every stage

AI intelligent customer service, precise replies online 24/7

• Multi-scenario coverage, recognition accuracy 95%+

• Online 24/7, seizing the golden 3 minutes for conversion

• AI precise replies, pre-sales problem resolution rate 75%+

Smart order-following marketing, effectively promoting order conversion across the entire chain

• Pre-sales: Intelligent product recommendations, order and payment reminders, improving order placement and payment rates.

• During sales: Real-time tracking of order logistics status, accelerating order payment collection

• After-sales: Intelligently recovering abandoned orders and negative reviews, improving positive review rates

Multi-dimensional data analysis, providing decision-making basis for customer service operations

• Store data visualization, comprehensive analysis to feed back operational decisions

• Refined performance data, multi-dimensional display of customer service work results

• Comprehensive analysis from customer service to marketing conversion, business issues at a glance

Duoke aggregates customer messages from multiple platforms such as Lazada, Shopee, and TikTok, centrally and efficiently managing multi-platform/multi-store customer messages. It provides integrated customer service and marketing solutions, committed to helping enterprises promote conversion, increase sales, and effectively achieve cost reduction and efficiency improvement.