Yidian 161

Focused on enterprise mobile internet interactive marketing solutions.

1. Service conversation compliance archiving

Supports capturing text, images, files (including video files, etc.), voice messages, and recalled messages.

2. Service quality compliance audit

Worried about order poaching? Worried about departing employees taking clients away? Enter the relevant conditions in the conversation archive to view the origin of the event, related staff, and follow-up progress.

3. Service communication security management

Set conversation-sensitive words and security management scopes in the conversation archive. When sensitive words are triggered, you will receive reminders and can view events where members delete enterprise customers and customers delete follow-up members.

4. Smart tags

The user attributes in the conversation archive can help organizations record user tags. Customize fields based on requirements, intelligently tag users, or sync SCRM user follow-up progress to the conversation archive. You can filter by user tags (attributes) as conditions.

5. Conversation analysis

When students/students/parents are communicating with course consultants, what are they paying more attention to? Which courses are they more interested in? Did the course consultants follow up in a timely manner? All of these can be viewed and analyzed in the conversation archive.