Kore.ai: AI Chatbots and Virtual Assistants 125

Kore.ai is a conversational AI platform that helps companies deliver extraordinary customer, agent, and employee experiences across voice and digital channels. The platform offers a range of products, including SmartAssist, AgentAssist, BankAssist, HR Assist, RetailAssist, and HealthAssist, to optimize customer and employee experiences.

Kore.ai's AI virtual assistants and workflow engine help automate and accelerate repetitive tasks and queries, enabling support staff to focus on more pressing business priorities. The platform also offers training and educational resources through the Kore.ai Academy to help users develop their conversational AI skills. Kore.ai is recognized as a Leader in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

Kore.ai supports Experience Optimization (XO), fusing conversational AI and digital user experiences. It offers a variety of products for customer experience, such as SmartAssist for contact centers, BankAssist for banking, HealthAssist for healthcare, and RetailAssist for commerce.

On the employee experience side, Kore.ai offers IT Assist for IT support, HR Assist for HR support, and WorkAssist for collaborative workspaces. SearchAssist is a cognitive search solution with conversational support.

Core features of Kore.ai:

• Conversational AI-first virtual assistants and process assistants

• XO platform for hybrid conversational AI and digital user experiences

• SmartAssist - AI-native contact center as a service

• WorkAssist - AI-first collaborative workspace

• Customer Experience Optimization (CxO)

• BankAssist - Conversational banking

• SearchAssist - Cognitive search with conversational support

• HealthAssist - Enterprise conversational AI for healthcare

• AgentAssist - Real-time AI-supported agent assistant

• RetailAssist - AI-native conversational commerce assistant

• Employee Experience Optimization (ExO)

• IT Assist - AI-driven assistant for IT support

• HR Assist - AI-driven assistant for HR support

• ProcureAssist - Native AI procurement virtual assistant

How to use Kore.ai?

To use Kore.ai, you can deploy their conversational AI-first virtual assistants and process assistants. These AI-powered assistants can be applied across industries and functions such as banking, insurance, healthcare, retail, sales, marketing, finance, IT support, and HR support. They can be deployed on voice and digital channels to provide customers and employees with convenient, timely, and personalized service experiences. Kore.ai also offers a platform called XO that combines conversational AI and digital user experiences to optimize customer and employee experiences.

Kore.ai also offers a partner program, professional services, and resources such as whitepapers, case studies, and webinars. It provides support in English, Japanese, and Korean.