Xiaoduo Technology 155

Xiaoduo Technology Co., Ltd. was founded in 2014. It is a cognitive intelligence SaaS product and industry digital-intelligence solution provider with intelligent conversation at its core.

Core product of the company: an intelligent customer service robot, featuring high-precision intent recognition, multi-turn conversation, built-in industry knowledge, and ease of use and maintenance. The business has expanded vertically from the e-commerce industry to horizontally cover telecom, government affairs, higher education, education, and other industries. Currently, Xiaoduo's business spans more than 50 cities across China, having served an accumulated 38,000+ customers.

Xiaoduo adheres to a customer-centric approach, aiming to use artificial intelligence technology to create better communication and services, helping enterprises reduce costs and increase efficiency. Xiaoduo will build a "cognitive intelligence" product matrix for more business scenarios, enabling advanced products to help organizations continuously create incremental value.

Xiaoduo's business covers five major segments: e-commerce intelligent robot, omni-channel intelligent robot, intelligent management, intelligent customer operation, and customer service outsourcing. It has provided multi-scenario SaaS solutions for more than a thousand enterprises across the country, addressing labor cost and service efficiency issues, and helping enterprises create greater business value.

The core team of Xiaoduo Technology Co., Ltd. consists of AI talents from the NLP and JIMI robot teams, graduating from globally renowned universities such as Peking University, Fudan University, and Stanford University. The team has over a decade of theoretical and engineering practice accumulation in natural language processing and machine learning, and conducts joint research with the Columbia University Information Processing Laboratory. At its inception, the company received angel investment from Wang Xiao, one of the "Seven Founding Swordsmen" of Baidu.

Xiaoduo Technology currently covers industries including e-commerce, finance, medical aesthetics, and telecom operators, serving well-known enterprises such as Meituan Dianping, Zhuanzhuan, China Telecom, Tmall Genie, Midea, XGIMI, TCL, Robam, Deli, Haidilao, Chiaus, Dove, Canada CIK Communications, and Meibei, and supports multiple languages including Chinese, English, and French. Xiaoduo's products and technologies have withstood the test of critical business scenarios for many years. During the 2019 Double 11 shopping festival, Xiaoduo's intelligent customer service robot provided highly accurate and high-coverage personalized services for enterprises across more than 300 categories on multiple e-commerce platforms, with an average response time of 0.42 seconds per visitor and 280 million visits received throughout the day. It delivered comfortable, human-like response plans tailored to customers from different industries and with different needs, facilitating transactions, with total order value served throughout the day reaching 65.929 billion yuan.